Our privacy policy

The Policy applies to personal information collected, used, disclosed, and retained by Québec International.  

For the purposes of the Policy, “Personal Information” means any information about an identifiable individual, including any information that directly or indirectly identifies that individual.  

We do not generally include business contact information as personal information when contacting you in connection with your job or enterprise.  

The Personal Information we collect and process 
In order to provide you with our Services and ensure the correct functioning of our Sites, we need to collect Personal Information about you, depending on whether you are:  

Visitor to our Sites 
You are a visitor to our Sites when you visit or interact with our websites, web pages, interactive features, newsletters, blogs, and their respective content on quebecinternational.ca, quebecentete.com, and lecampquebec.com (“Sites”).  

(a) What Personal Information do we collect?  

• Your contact information: for example, when you use our contact form to reach us.  
• Information about your payment method: for example, information about the credit card you use to register for one of our events, training courses, or conferences.  
• Information related to your use of the Sites: for example, the date and time of your visits, the duration of your visit to the Site, and the pages you clicked on. 
• Information related to the use of your mobile devices: for example, the type of mobile device, unique identifier, operating system, and physical location of the device, as well as mobile identifiers such as Apple's IDFA or Google Android's AAID, if applicable. 
• Information concerning your employment: your resume and contact details when you apply for a job posted on our Sites.  

(b) Why do we collect it?  

• To offer our Services via our Sites and your “Québec en tête” account.
• To respond to your questions, requests, comments, or complaints.
• To register you for an activity that interests you.
• To contact you, for example if you apply for a job posted on our Sites. 
• To carry out our objectives and mission.
• For data analysis purposes, including identifying usage trends and determining the effectiveness of our promotional campaigns and activities. 
• To send you information, for example, information about our Services and changes to our terms and policies. 
• To send you marketing communications that we believe may be of interest to you, such as newsletters, one-time promotional emails, or newsletters.
• To comply with or act in accordance with any applicable laws or regulations, including, without limitation.
• For any other purpose to which you have consented.  

Quebec en tête website user
When you choose to provide us with your personal information by creating and using your Quebec en tête account.  

Please consult the Québec en tête privacy policy. 

Incubatee (Camper)
You are considered an incubatee (or Camper) when you benefit from the incubation services offered by Le Camp.  

(a) What personal information do we collect?  
(b) Why do we collect it? 

Corporate client, supplier, partner
You are a corporate client when you act as a representative of a company that benefits from support offered by the various sectors of Québec International or any type of service specific to businesses. You are a supplier or partner when you enter into a partnership agreement or service agreement with QI.  

(a) What personal information do we collect?
As mentioned above, QI does not consider the business contact information of a customer, supplier, or partner to be personal information, as this information is used to communicate with these individuals in the course of their duties or for the operation of their business.  

In some cases, we may collect other personal Information about our business customers, suppliers, and partners that will be used for purposes other than contacting you in a business context. In these rare cases, we will ask for your consent to do so.   

(b) Why do we collect it? 

• To establish and maintain a relationship with our incubatees, suppliers, and partners; 
• To develop, improve, promote, or provide services to our incubatees, suppliers, and partners; 
• To meet contractual, legal, and regulatory requirements; 
• For any purpose permitted by law, including responding to requests from law enforcement or government authorities; 
• For any other purpose to which you have consented.   

Personal information of minors
Given the importance of protecting children's privacy, our Sites and Services are not intended for minors under the age of 14.  

In cases where QI may collect personal information from minors, we will require the explicit consent of the minor aged 14 or older, the holder of parental authority, or the guardian, as applicable.  

If a parent or guardian discovers that their minor child under the age of 14 has provided us with personal information without our obtaining the appropriate consent, that parent or guardian has the right, upon request, to view the personal information provided by the child and/or to require that it be deleted from our records. In this case, we ask the child's parent or guardian to contact us using the contact information provided in the “Privacy Manager” section. 

Basis for processing Personal Information
When we collect your Personal Information, we ensure that we only collect information that is necessary to achieve one of our purposes, which will have been disclosed to you in advance, for example in this Policy. We use personal information in accordance with the privacy laws that apply to our activities.  

Here is a description of the basis for QI's collection and processing of your personal information:  

Your consent
As required by applicable privacy laws, QI collects your Personal Information based on your voluntary consent, preferring to collect it directly from you.  

QI is committed to having your explicit consent for the collection of any sensitive personal information.  

Other permitted legal basis, such as the performance of our contracts. 

As permitted by applicable privacy laws, QI may collect personal Information without your explicit consent, for example, to comply with applicable legal obligations or to perform our contracts.   

Communication of personal Information
Your personal Information will not be sold to third parties.  

We share your personal information with third parties to (i) fulfill our mandate and objectives, (ii) respond to requirements or requests made under applicable laws, and (iii) for any purpose required or authorized by law.  

In many cases, you have already consented to such sharing, for example by accepting the consent presented to you when you created your Québec en tête account.  Sometimes applicable laws also allow us to share your personal information with third parties without your consent, in specific cases.  

More specifically, we may need to share your personal information, sometimes without your consent:

With our employees
Our employees may have access to your personal information in the course of their work. Their access is limited to what is necessary for the performance of their duties.

With our service suppliers
Our business partners may sometimes need to access or receive certain personal information in order to perform their services (payment providers, cloud data hosting, maintenance, analysis, fraud detection, and development). In such cases, we implement reasonable contractual and technical safeguards to ensure that these third parties keep all personal information they process strictly confidential.  

Please note that these third parties may be located outside your country, province, or territory of residence.  For more information on this subject, please see the section entitled “ Communication and retention by third parties located abroad.” 

With authorities or persons authorized by law

We may share your Personal Information if required by law or if we believe in good faith that such action is necessary to:

• Comply with the law.
• Comply with the order of a competent judicial authority in any jurisdiction.
• Comply with legal proceedings.
• Protect and defend the rights or property of QI.
• Enforce or verify your compliance with any part of the agreements you have entered into with us, if applicable.

Third parties located abroad 

Your Personal Information may be disclosed and stored outside your province, state, territory, or country of residence.  

Our business partners and service providers are sometimes located in Canada or other countries. Please be aware that we have contractual agreements with these third parties and suppliers to ensure that your personal information is processed in accordance with the laws applicable to us. Where applicable, we conduct privacy impact assessments prior to transferring personal information to another jurisdiction, such as outside Québec. 

Specific features of Québec en tête 
The personal information about you that is stored when you create your profile will not be shared under any circumstances until you apply for a job posted by an employer, recruiter, or educational institution on “Mon compte Québec en tête.” At that point, you authorize Québec International to share the personal information in your profile in accordance with Québec en tête's current Privacy Policy.  

Conservation and destruction of personal information 
QI will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, in accordance with our internal document retention policies, to comply with applicable legal, tax, or regulatory requirements, or until you request that we destroy it. After such period, any relevant Personal Information held by QI will be destroyed, deleted, or anonymized.  

Concerning Québec en tête news subscriptions: We will keep your account active as long as you log in. If you do not log in, we will ensure that your data is deleted after two (2) years of inactivity. 

For the application management tool, Mon Compte Québec en tête, we will keep your account active as long as you log in. If you do not log in, we will delete your profile on Mon Compte Québec en tête after one (1) year of inactivity.  

The security of your personal information is a priority for us.  
Our employees and suppliers are informed of the confidential nature of the personal information collected and are made aware of the appropriate security measures to prevent unauthorized access to your personal information. 

Also, our service providers are committed to using reasonable security measures to preserve the integrity and confidentiality of your personal information. 

We maintain our services and all associated data with technical, administrative, and physical safeguards to protect you against loss, unauthorized access, destruction, misuse, alteration, and inappropriate disclosure of your personal information. These safeguards vary depending on the sensitivity of the data in our possession and are based on industry best practices.  

Despite the measures described above, no method of data transmission or storage is completely secure or error-free. Unfortunately, we cannot guarantee absolute security.  

If you have any questions about the security of your interaction with us (for example, if you believe that the security of any account you may have with us has been compromised), you can contact our privacy manager.   

Depending on applicable laws, where you live, and how you interact with us, you may have certain rights concerning the Personal Information we hold about you. 

For example, you may have the right to:  

• Access the personal information we hold about you.
• Rectify any personal information we hold that is inaccurate, ambiguous, or incomplete.
• Request the deletion of your Personal Information.
• Obtain additional information, such as the categories of third parties to whom we disclose your personal information.
• Request the portability of your personal information in a structured, commonly used, and machine-readable format. 
• Withdraw your consent at any time, if we have collected and processed your personal information with your consent. Withdrawing your consent will not affect the lawfulness of the processing we have carried out prior to your withdrawal, nor the processing of your personal information carried out on the basis of legitimate processing grounds other than consent. 
• To refuse promotional communications sent by Québec International or its subsidiaries.
• To file a complaint with a personal information protection supervisory authority, such as a privacy commissioner or the Commission d'accès à l'information.
  
  

Filing a complaint  
You may file a complaint with QI's Privacy Manager if you are dissatisfied with our handling of your Personal Information or our compliance with this Policy.   

You are also permitted by law to file a complaint with a privacy commissioner or any other competent personal information protection supervisory authority.  

Exercising your rights
You can review, correct, update, modify, or delete the personal information you have provided to us yourself using “Mon compte Québec en tête.” Simply log in to your account and make the changes.    

You can also exercise your rights listed above by sending a written request to our Privacy Manager. They will be able to help you with the process if you need assistance.  

For your protection, we may need to verify your identity before processing your request. In accordance with applicable laws, we will inform you of the procedure to follow, the processing time, and the information required, if any. We strive to respond to requests quickly, usually within 30 days. 

In the context of the processing activities covered by this Policy, QI does not make decisions based solely on automated processing that produces legal effects or similarly significant effects.  

Your choices regarding our use and disclosure of personal information
The information you provide may be used by QI for marketing purposes, including, but not limited to, one-time promotional emails and business contacts. We offer you several choices regarding our use and disclosure of your personal information for marketing, cookies, or online advertising. You can disable: 

• Our electronic communications for marketing purposes: You can opt out of receiving these emails by sending a request to be removed from the list to our Privacy Manager. You can unsubscribe from our email lists at any time. If you request it, we will not use your contact information for marketing purposes thereafter. Please note that we may still send you messages for administrative purposes or directly related to your use of the Application, and you cannot decline to receive these messages without ceasing to use it.  
• Non-essential cookies: You can disable these cookies by following the procedure described in the “How to manage cookies” section.

Personal information management program
In order to protect your personal information, we have implemented policies, practices, and procedures relating to the management of the personal information we hold.  

These internal policies and procedures govern the collection, use, disclosure, retention, and destruction of personal information, as well as the handling of complaints and information security at QI. They also provide a framework for preventing and responding to potential privacy incidents. All of these policies and practices have been approved by our Chief Privacy Officer.   

The collection of your personal information through our Sites and Services complies with the requirements of this program.  

Our senior executives have delegated the management of the privacy program to the Privacy Manager. The Privacy Manager is responsible for managing and monitoring Québec International's and its subsidiaries' personal information management program internally.  

The Privacy Manager approves and implements privacy policies and procedures, ensures their proper functioning, and reports to Québec International's senior management on the program's effectiveness.   

The Privacy Manager is also responsible for providing you with the necessary support in the event of any questions, complaints, or requests relating to privacy protection: 

Privacy Manager  

Marie-Josée Chouinard
Vice President
1035 Wilfrid-Pelletier Avenue, Suite 400
Quebec City, Québec
G1W 0C5 CANADA
plainte@quebecinternational.ca   

We are committed to responding promptly to your requests.  

Upon receipt of a complaint, the Privacy Officer will conduct an inquiry. If the complaint is justified, the situation will be corrected. Regardless of our conclusion, we will keep you informed. 

A connection token (hereinafter: “Cookie”) is a small text file that is stored in a dedicated location on your computer, mobile device, tablet, or other device when you use your browser to visit an online service. This Policy includes other tracking technologies, such as web beacons and tracking pixels, in the term “Cookie.” These tracking technologies are not necessarily stored on your computer or device. All personal information we collect using Cookies or on our behalf is treated with the same level of confidentiality as all other personal information we hold. 

Necessary Cookies
These Cookies are necessary for the Sites to function, provide basic functionality, and may include logging into your account, maintaining your session, and preventing security threats. We cannot disable these Cookies in our systems without affecting the functioning of the Sites.  

Non-essential cookies 
Non-essential cookies provide certain non-essential functionality on our Sites for functional, analytical, or advertising purposes. We will ask for your consent before using these cookies.   

Preference cookies: We use these cookies to facilitate non-essential features of our Sites, such as your time zone when you log in.

Statistical cookies: These cookies store information such as the number of visitors to our site or the page they visited. They help us understand and analyze the performance of our Sites and potential improvements. 

Marketing cookies: These cookies help us track the effectiveness of our advertising campaigns and personalize our ads so that they are meaningful to you. 

How to manage cookies
You can manage and disable cookies through your browser's cookie settings and your mobile device's advertising settings. However, if you refuse cookies, you may not be able to use all the features of the Sites, and you will continue to see advertising about us, but it will likely no longer be tailored to your needs. 

Your choices concerning online advertising 
We may collect your personal information to provide you with advertisements about goods and services and may work with online advertising companies to present you with relevant and useful advertisements. This personal information is collected either directly from you or as described above in the section “How to manage your cookies.”  

We may also use your mobile advertising identifier to target and measure the effectiveness of advertising campaigns. On iOS, this identifier is called “IDFA” (ID For Advertising); on Android (Google Play), this identifier is called “AAID” (Android Advertising ID).  

You can control the collection and use of online advertising by expressing your preferences on your mobile devices. You can also control the use of your mobile advertising identifier by resetting the IDFA or AAID or limiting its use in your mobile device settings.  

Changes to this Privacy Policy
We review the Policy from time to time to comply with applicable laws or in the event of changes to our operations or practices.  

In the event that we update the Policy in a significant manner, we will notify you by posting a notice on our Sites, by email, or by any other means we deem appropriate. In the event of minor changes, the publication of a new version of the Policy on our Sites or your continued use of Mon Compte Québec en tête will suffice in terms of notice and consent to the changes to the Policy. 

Technical Support
If you have any questions about technical issues related to your access or use of the features of My Account Québec en tête, please contact us at the following address: info@quebecentete.com  

Data Security Manager
Marie-Josée Chouinard
Vice President
plainte@quebecinternational.ca